Privacy Policy

Last updated: 19 August 2026

Go Mortgage Corporation Pty Ltd (ABN 15 121 635 907) (“Go Mortgage”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, contact us or engage us in relation to mortgage broking and finance services.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. What Personal Information We Collect

The types of personal information we may collect depend on your dealings with us and may include:

• your name, residential address and contact details;
• email address and telephone number;
• date of birth and identification information;
• employment and occupation information;
• income, expenses, assets and liabilities;
• banking and financial information;
• information relating to existing or proposed loans;
• property and investment information;
• credit-related information;
• government-issued identification details where reasonably required;
• information you provide through website forms, emails, telephone calls, appointments or applications;
• records of communications between you and Go Mortgage;
• information relating to enquiries, complaints or feedback; and
• technical information about how you interact with our website, such as IP address, device information, browser information, cookies and website usage data.

We may also collect sensitive information where it is reasonably necessary for our services and where we are permitted by law to do so.

2. How We Collect Personal Information

We generally collect personal information directly from you, including when you:

• submit an enquiry through our website;
• book an appointment;
• speak with one of our mortgage brokers or team members;
• apply for or enquire about a loan or finance product;
• subscribe to our newsletter or other communications;
• download one of our guides or resources;
• participate in a promotion or referral program; or
• communicate with us by email, telephone, online form or in person.

Where permitted, we may also collect information from third parties, including:

• lenders and financial institutions;
• credit reporting bodies;
• mortgage aggregators and industry service providers;
• accountants, solicitors, conveyancers, financial advisers or other professional advisers;
• government agencies and public registers;
• referral partners;
• technology and identity-verification providers; and
• other parties authorised by you.

Where required, we will obtain your consent before collecting information from third parties.

3. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• responding to your enquiries;
• understanding your financial circumstances and objectives;
• providing mortgage broking and credit assistance services;
• identifying and comparing potentially suitable lending products;
• preparing and submitting finance applications;
• communicating with lenders and other parties involved in your application;
• assisting with the loan application, approval and settlement process;
• providing ongoing client support;
• managing our relationship with you;
• verifying your identity;
• satisfying legal, regulatory and compliance obligations;
• preventing fraud and managing security risks;
• improving our website, services and customer experience;
• conducting internal administration, reporting and quality assurance;
• handling complaints and disputes; and
• sending marketing or educational communications where permitted by law.

We will only collect information that is reasonably necessary for our functions and activities or where otherwise permitted or required by law.

4. Disclosure of Personal Information

To provide our services, we may disclose your personal information to third parties including:

• banks, lenders and other credit providers;
• mortgage aggregators;
• credit reporting bodies;
• valuers and insurers;
• solicitors, conveyancers, accountants and other professional advisers;
• identity verification and fraud prevention providers;
• settlement and loan-processing providers;
• IT, cloud storage, CRM, email and website service providers;
• marketing and analytics providers;
• government, regulatory or law enforcement bodies where required by law; and
• other parties where you have authorised us to do so.

We do not sell your personal information.

5. Credit-Related Information

As part of providing mortgage broking and finance services, we may collect and handle information relating to your credit position, borrowing history and financial circumstances.

Where relevant and authorised, this may include information obtained from lenders, credit reporting bodies or other parties involved in assessing a finance application.

Credit-related information will only be collected, used and disclosed where permitted by applicable privacy and credit laws and where reasonably necessary to provide our services.

6. Overseas Disclosure

Some third-party technology, cloud, software or service providers we use may store or process information outside Australia.

Before publication, Go Mortgage should confirm whether personal information is likely to be disclosed overseas and, where practicable, list the countries involved here.

Where we disclose personal information overseas, we will take reasonable steps as required by applicable privacy laws to protect that information.

7. Website Analytics, Cookies and Tracking Technologies

Our website may use cookies and similar technologies to understand how visitors use the website, improve functionality and measure the effectiveness of our marketing.

These technologies may collect information such as:

• IP address;
• device and browser information;
• pages viewed;
• time spent on the website;
• referring websites;
• interactions with website features; and
• advertising or campaign information.

Third-party analytics and advertising services may also use cookies or similar technologies in accordance with their own privacy policies.

You can adjust your browser settings to block or delete cookies, although this may affect some website functionality.

8. Direct Marketing

Where permitted by law, we may use your contact details to send you information about our services, finance updates, educational content or other information we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided or contacting us directly.

We will take reasonable steps to action requests to stop receiving direct marketing communications.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include technical, administrative and physical security controls.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our services, maintain business and compliance records and satisfy applicable legal and regulatory requirements.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

11. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access or making a correction.

In some circumstances, we may be permitted or required by law to refuse access. Where appropriate, we will explain the reason for doing so.

12. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate your concerns.

Please provide sufficient information for us to understand and investigate your complaint.

We will aim to acknowledge and respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory or dispute-resolution body.

13. Third-Party Websites

Our website may contain links to third-party websites, including lenders, service providers and other external resources.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

14. Automated Systems and Lending Decisions

We may use technology and software to assist with administration, processing, assessment and service delivery.

Loan approvals and lending decisions may also involve systems operated by third-party lenders. Those lenders are responsible for their own decision-making processes and privacy practices.

Go Mortgage should confirm before publication whether it uses or arranges any automated system that makes, or substantially contributes to, decisions that could significantly affect an individual’s rights or interests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations.

The latest version will be published on our website with the updated date shown above.

16. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Go Mortgage Corporation Pty Ltd
ABN 15 121 635 907
1/14–28 Ivan Street
Arundel QLD 4214
Australia

Phone: 1300 855 244
Email: [email protected]